I. Main work contents of after-sales service of mining project general contracting project The after-sales service of mining project general contracting project generally begins on the date of the completion of the contract completion of the contract project, until the expiration of the quality guarantee period stipulated in the general contract of the project.
The completion of the project mechanical construction indicates that the construction of the project's Jian'an project has been completed, and the single-machine trial operation and the system linkage with the empty load test run have confirmed that the project general contracting project products that meet the construction quality requirements have been realized.
Therefore, the after-sales service content of the project general contracting project includes the work of the project after the project product is handed over to the owner for the commissioning and commissioning phase, and the remaining quality warranty period after the contract project is accepted.
The main tasks of the quality warranty period are:
When there are foundation projects including construction foundations, main structural works, roofing waterproofing works and other civil works agreed by both parties, as well as installation of electrical pipelines and water and sewage pipelines, heating and cooling system engineering, main electromechanical equipment, centralized control systems When the problems or failures within the scope of responsibility of the general contracting enterprise of the project, the general contracting enterprise shall be reworked and repaired.
Engineering general contracting projects to clean up the accounts, the recovery of gold at the end of the warranty period warranty.
II. Main points of after-sales service management of the general contracting project For the EPC project, the commissioning service is the extended service content stipulated in the contract. Therefore, it is necessary to perform its duties in strict accordance with the enterprise principle of the general contracting of the project.
The main points of management of after-sales service of engineering general contracting projects are as follows:
1. The work in the commissioning phase should guide or assist the owner to complete the commissioning plan with high quality, focus on the organization command system of the test run, the commissioning schedule, the technical difficulties and measures taken, the environmental protection, occupational safety and industry during the test run. Hygiene guarantee measures and drawings and schedules.
In the process of guiding and participating in the test run, it is necessary to pay a reasonable division of labor for the test work, carefully check the test conditions and make them meet the requirements one by one; familiarize with the test contents and study and determine the treatment measures encountered in the test run.
2. Work of quality warranty period The functional department of the general contracting enterprise shall conclude an after-sales return visit system, take the initiative to understand the use of the general contracted products to the owner, and establish an after-sales service information file.
After receiving the quality complaints from the owners, they should immediately organize personnel to conduct on-site investigation and research, analyze the causes of quality accidents, and the nature and responsibility of the quality accidents.
For items that fall within the scope and content of the warranty, the contractor shall send someone to repair within 7 days of receiving the notice of repair. If the contractor cannot send someone to repair within the agreed time limit, it shall promise that the contractor entrusts other personnel to repair it, and the repair cost is deducted from the quality deposit.
After the expiration of the warranty period, the contractor is required to return the quality deposit.
The completion of the project mechanical construction indicates that the construction of the project's Jian'an project has been completed, and the single-machine trial operation and the system linkage with the empty load test run have confirmed that the project general contracting project products that meet the construction quality requirements have been realized.
Therefore, the after-sales service content of the project general contracting project includes the work of the project after the project product is handed over to the owner for the commissioning and commissioning phase, and the remaining quality warranty period after the contract project is accepted.
The main tasks of the quality warranty period are:
When there are foundation projects including construction foundations, main structural works, roofing waterproofing works and other civil works agreed by both parties, as well as installation of electrical pipelines and water and sewage pipelines, heating and cooling system engineering, main electromechanical equipment, centralized control systems When the problems or failures within the scope of responsibility of the general contracting enterprise of the project, the general contracting enterprise shall be reworked and repaired.
Engineering general contracting projects to clean up the accounts, the recovery of gold at the end of the warranty period warranty.
II. Main points of after-sales service management of the general contracting project For the EPC project, the commissioning service is the extended service content stipulated in the contract. Therefore, it is necessary to perform its duties in strict accordance with the enterprise principle of the general contracting of the project.
The main points of management of after-sales service of engineering general contracting projects are as follows:
1. The work in the commissioning phase should guide or assist the owner to complete the commissioning plan with high quality, focus on the organization command system of the test run, the commissioning schedule, the technical difficulties and measures taken, the environmental protection, occupational safety and industry during the test run. Hygiene guarantee measures and drawings and schedules.
In the process of guiding and participating in the test run, it is necessary to pay a reasonable division of labor for the test work, carefully check the test conditions and make them meet the requirements one by one; familiarize with the test contents and study and determine the treatment measures encountered in the test run.
2. Work of quality warranty period The functional department of the general contracting enterprise shall conclude an after-sales return visit system, take the initiative to understand the use of the general contracted products to the owner, and establish an after-sales service information file.
After receiving the quality complaints from the owners, they should immediately organize personnel to conduct on-site investigation and research, analyze the causes of quality accidents, and the nature and responsibility of the quality accidents.
For items that fall within the scope and content of the warranty, the contractor shall send someone to repair within 7 days of receiving the notice of repair. If the contractor cannot send someone to repair within the agreed time limit, it shall promise that the contractor entrusts other personnel to repair it, and the repair cost is deducted from the quality deposit.
After the expiration of the warranty period, the contractor is required to return the quality deposit.
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